New System Design consultancy methodology

Enmore now uses a new structured approach to determine and implement a client Managed Web Support system.

A series of consultative interviews are conducted with a range of individuals in order to build an overall view of the system's requirements.

Focused upon gaining an understanding of the collaboration and support processes that the client already engages in, and/or would ideally like to operate, the method determines:

• The principle business processes and how they map to the organisational structure
• The various existing/planned user types and how they should be Grouped
• The types of content to be made available on-line, and how they are to be 'selectively' available to the various Groups
• What Managed Web Support Feature set is needed to underpin the initial deployment
• The web presence look 'n' feel and general styling requirements.

The resultant System Design detail is then documented in the Enmore Client Support System where it is maintained as the deployed system evolves and changes, and where the client administration team can always securely access it on-line.

If you want to discuss how we could help you design a system to meet your collaboration and support needs, then please contact us

Permission levels and customised Help

One of the unique features of the Tiki CMS Groupware software, that underpins the Enmore Managed Web Support service, is the ability to create highly customised permission levels that allow individual user access to content on a secure and selective basis.

Based upon our wide experience in developing and using collaboration/support systems, Enmore has now developed a reference set of permission levels that are used as the starting point for further customisation for individual client deployments.

These four reference permission levels are:

• Standard viewer: which allows a user simple 'view' access to a range of content.
• Standard editor: which provides basic content editing facilities
• Content Manager: which provides a wider range of edit permissions that allow the content infrastructure to be 'shaped' to meet the needs of users.
• Administrators: which provide the highest level of permissions for a client administrator to manage the site-wide content and the user base.

To support this hierarchical set of users we have now also developed a range of customised help pages that are embedded within each client system.

These help pages are made available in such a way that a unique help menu (Help, Intermediate Help, Advanced Help or Administrator Help) is available to each user depending upon their permission level.

The example shown above shows how the Advanced help menu is available to a user with a Content Manager level of permissions.

These constantly evolving help pages provide immediate access to detailed information on the use of the wide range of Features available, where that help is tailored not only to the Enmore Managed Web Support context, but also to the individual user level.

Managed Web Support service

Following the establishment of Enmore Services we have now launched the Managed Web Support service as our primary offering to provide on-line collaboration and support facilities for our clients.

More details can be found at the main Enmore web site but this offering provides an extremely cost effective service by using the Tiki CMS Groupware opensource software, but delivering it on a managed service basis. This means that Enmore clients do not have to worry about any of the 'nuts and bolts' of deploying and managing a complex web presence - instead they can focus their resources on developing the content and processes to meet their support and collaboration needs.