Tiki RSS feed for weblogs

Tiki RSS feed for weblogs http://www.support.enmoreservices.com/tikiwiki/tiki-blogs_rss.php?ver=2 Sun, 05 Sep 2010 14:45:36 +0100 Tiki CMS/Groupware via FeedCreator 1.7.2.1 http://www.support.enmoreservices.com/tikiwiki/img/wiki_up/Enmore_logo1.gif Enmore Services: Client Support System http://www.support.enmoreservices.com/tikiwiki/tiki-index.php en-us Use Google maps integrated with other content http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=23

The Googlemaps functions and new automation tools.

The Googlemaps functions within Tiki CMS Groupware are now available for clients and allow them to add geo-location data, with the associated display of maps, to Wiki pages, Trackers etc.

Integrated with the new "Select & Click" automation tools these new facilities, for example, allow the creation of a Tracker which manages the details for a series of locations, and then any of these details including the map information can be easily inserted into a Wiki page.

The screen shots above illustrate how a series of Tracker records can be established and a special Google Map Locator function can be used to capture the appropriate geographic parameters for your particular location.

If you would like to learn more about the Gogglemaps functions and its use with the new "Select and Click" tools then please contact us.

]]> Mon, 09 Aug 2010 08:31:46 +0100 Webmail automation http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=22

The Webmail function and new automation tools.

The Webmail function within Tiki CMS Groupware is now available for clients and allows them to create as many Webmail accounts as needed on a per user basis using the "Settings" screen as illustrated below. At any particular time one of the accounts is designated the 'active' account which will receive and send mail and the "Compose" screen allows an individual mail to be drafted as also illustrated below:

This is a very convenient way of checking a range of email addresses when you are perhaps travelling or you cannot use your main email client for some reason.

More importantly however, and as briefly mentioned in a previous post, Enmore have developed new "Select and Click" tools which allow the automation of a sequence of actions. A key component of this capability is to be able to automatically generate a webmail which is pre-populated either from fixed templates or by extracting data from Tracker records.

The screen shot below illustrates an Action button that generates a Webmail and also pre-populates:

the TO: address with the email address of the 'applicant' that created the selected application record in a Tracker
the SUBJECT: of email with an extracted title text from the selected application record, and
the Webmail BODY with a pre-formatted layout and specific information extracted from the selected application record.

This approach provides a very flexible way of dealing with routine processes since it is not completely 'rigid' i.e. the resultant Webmail can be edited and fine-tuned to the actual requirement before it is sent.

If you would like to learn more about how the Webmail function and its use with the new "Select and Click" tools then please contact us.

]]> Sun, 18 Jul 2010 11:50:44 +0100 Improved Newsletter distribution list management http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=21

New tools to manage Newsletter distribution lists.

Building upon the Tiki CMS Groupware software's extensive Newsletter management capabilities, a new facility for managing distribution lists using Wiki pages and Trackers has now been developed by Enmore.

In addition to being able to, on a per Newsletter basis:

manage dedicated lists of email addresses,
use lists generated from defined Groups of users within the system,
import lists from .txt files or from other Newsletters

You can now 'subscribe' a Wiki page so that its contents, whatever it is at the time, can be used to define emails to which an individual Newsletter Edition is sent.

This now provides a much more flexible way of managing Newsletter distribution lists since, in addition to the existing methods which can be used on a mix and match basis, the defined Wiki page can be updated in a number of ways, including dynamically generating its content from a Tracker database.

Designed to work in conjunction with the Contact Management 'packaged solution' - this new set of tools allows you to simplify and further automate your management of the distribution of multiple Newsletters to multiple, dynamic distribution lists.

If you would like to learn more about how you could use this new facility then please contact us.

]]> Tue, 22 Jun 2010 15:35:52 +0100 New "Select and Click" tools to enable automation http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=20

Tools to allow automation for Packaged Solutions.

To further develop our capabilities for Packaged Solutions we have now started to develop a range of tools that allow the automation of a sequence of actions.

Dubbed the "Select and Click" tools these will allow us to deploy customised Control Panels as simple web pages, that are mapped to a specific set of business processes, which allow with a single click a series of defined actions to be executed automatically.

An example of how this works is shown in the screen shot below of a prototype Event Management system. A Control Panel is shown which allows a specific proposal for a new event to be selected and then the first of a series of standardised actions is shown where each action can be executed with a single click of a button.

We are at the early stages of developing this potentially very powerful and flexible set of capabilities and if you would like to learn more about how they could help you automate your routine business processes then please contact us.

]]> Wed, 12 May 2010 17:27:40 +0100 Contact Management 'packaged' solution http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=19

New Contact Management solution available.

Using a combination of Trackers and associated Tracker Plugins, a packaged solution for basic Contact Management has been developed as illustrated below:

This approach allows:

The details of various Organisations to be tracked, along with
Individuals who are in each Organisation
A standard list of the company individuals making the contact can also be maintained, and then
The various Contacts made between the company individuals and the tracked contact individuals can be logged and various reports generated

This basic system can be used as the core for a more extensive Customer Relationship Management (CRM) or Sales Force Automation (SFA) system which can be highly customised to individual requirements.

If you would like to learn more about how Enmore can help you develop a customised CRM or SFA system to meet your individual needs then please contact us.

]]> Thu, 22 Apr 2010 12:39:40 +0100 Press Management 'packaged' solution http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=18

New Press Management solution available.

Using a combination of Article, Wiki Plugin, Tracker and Newsletter features, a packaged solution for Press Management has been developed as illustrated below:

The approach allows:

Individual Press Releases to be drafted as they arise, using a standard layout/format - where each Release can be categorised as 'immediately available' or 'available on an embargoed basis'
Press Coverage summaries can also be captured as they are 'found'
Automated summary web pages are compiled for Press Releases and Coverage
A database of 'accredited' media individuals can be compiled with an on-line application process
Routine Newsletters can then be sent to the database of individuals, providing a short summary of a Press Release + a link to the full item, or providing updates on other relevant activities
All 'contacts' with individual media types can also be 'logged' so that there is a audit trail of all such communications.

If you would like to learn more about how Enmore can help you develop a customised Press management system to meet your individual needs then please contact us.

]]> Thu, 18 Mar 2010 11:46:20 +0100 New Article and Blog plugin options http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=17

Enmore develops additional Plugin options for Articles and Blogs.

The ARTICLES and BLOGLIST Plugins are very useful capabilities that allow specific Articles and Blog posts to be 'extracted' from the system and displayed in individual web pages. Typically they allow individual Articles and Blog posts to be aggregated for reporting purposes in a very simplified and automated manner.

To enhance this capability, a number of new developments have now been completed by Enmore to provide more selection and formatting options.

These include:

selection of Articles and Blog posts within a specified date 'window'
the option to extract the full Blog post as well as the header/title, and
the ability to apply a customised set of styling/formatting of the resultant web page via css.

The specific usage example that instigated the development is illustrated below

The new facilities allowed individual 'structured' Articles for News, Events, etc., as well as individual Blog posts, to be captured as they arose and then the production of individual summary web pages and a weekly Newsletter to be completely automated.

If you would like to learn more about how Enmore can help you use Articles and Blogs and compile customised web pages from their contents then please contact us.

]]> Sun, 07 Feb 2010 17:39:40 +0100 Enmore develops more robust multiple-theme control http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=3&postId=16

Customised multiple themes.

The Enmore Managed Web Support service allows the on-line web site to be highly customised to reflect clients' brand/web presence designs - for example:

UKERC screenshot

There are a number of situations however when for a single web site the web style or theme should look different depending upon the content or the user. To achieve this, the underpinning Tiki CMS Groupware software does allow an individual web site to utilise multiple themes where theme selection can be controlled via the following logic:

If a theme is assigned to the individual content object that theme is used.
If not, then if a theme is assigned to the object's category that theme is used
If not, then a theme for the Feature type (section) is used
If none of the above was selected, the user theme is used
Finally if the user does not have an individually assigned theme, the default web site theme is used

During a recent implementation however a number of deficiencies with the current software were uncovered which Enmore has now redressed with updated software so that:

when a content object is assigned to multiple categories and those categories have different themes assigned to them i.e. there is a conflict - the theme selection logic has now been amended so that all category themes are ignored and the selection logic moves to the next level.
when a user logs out from the site a designated exit landing page can be specified - which has the appropriate theme assigned to it.

These software enhancements allow more robust theme selection control and if you would like to learn more about how Enmore can create a highly customised style/theme for your Managed Web Support service then please contact us

]]> Mon, 04 Jan 2010 12:51:40 +0100 Polls and Surveys - now available http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=2&postId=15

Use Polls and Surveys to capture input from users

Two new facilities are now being offered to clients that allow data to be collected from users of their Managed Web Support system.

A Poll, as illustrated below, allows answers to be collected for a single, simple question.

A poll is easily defined and can be inserted into any web page on the site. A site administrator can then view the number of current votes made on individual Polls.

If a more complex questionnaire or survey is required then the Survey function can be used to construct a very detailed set of questions as is illustrated in the made up example below:

To learn more about the Polls and Survey functions available in the Managed Web Support service please contact us

]]> Wed, 09 Dec 2009 09:23:00 +0100 Run your own Blogs http://www.support.enmoreservices.com/tikiwiki/tiki-view_blog_post.php?blogId=2&postId=14

Use the Blog facilities to run multiple Blogs

As those of you who regularly keep up to date with Enmore's news and development progress from these pages, you will realise that we are using a Blog facility.

This is actually a standard Feature of the Tiki CMS Groupware software that we use to underpin the Managed Web Support service and we are now offering this capability for clients to use in order to run and operate their own Blogs.

The facilities are very flexible allowing multiple Blogs to be operated where each one can be configured to:

allow a single individual/Blog owner to publish a series of thoughts and views (posts), accessible by anyone, on a range of subjects as the 'mood takes them'
allow other users to add comments to the individual posts
allow a set of separate Blogs to be created for specified subject matters
allow a defined group of users who can all post to the same Blog, and comment on other posts made by the group
allow any user who can read the Blog to also post their own items to the Blog

This range of features will allow the Blog format to be used for a number of different usage scenarios, so if you would like to discuss how you might use the Blog facility to add to your communications mix then please do contact us.

]]> Fri, 13 Nov 2009 18:45:00 +0100