Permission levels and customised Help

One of the unique features of the Tiki CMS Groupware software, that underpins the Enmore Managed Web Support service, is the ability to create highly customised permission levels that allow individual user access to content on a secure and selective basis.

Based upon our wide experience in developing and using collaboration/support systems, Enmore has now developed a reference set of permission levels that are used as the starting point for further customisation for individual client deployments.

These four reference permission levels are:

• Standard viewer: which allows a user simple 'view' access to a range of content.
• Standard editor: which provides basic content editing facilities
• Content Manager: which provides a wider range of edit permissions that allow the content infrastructure to be 'shaped' to meet the needs of users.
• Administrators: which provide the highest level of permissions for a client administrator to manage the site-wide content and the user base.

 
To support this hierarchical set of users we have now also developed a range of customised help pages that are embedded within each client system.

These help pages are made available in such a way that a unique help menu (Help, Intermediate Help, Advanced Help or Administrator Help) is available to each user depending upon their permission level.

 
The example shown above shows how the Advanced help menu is available to a user with a Content Manager level of permissions.

These constantly evolving help pages provide immediate access to detailed information on the use of the wide range of Features available, where that help is tailored not only to the Enmore Managed Web Support context, but also to the individual user level.